LCCI & CECI certified · Kathmandu, Nepal
Soft Skills & Customer Care Training, complete Personality Development Sessions along with Office & Professional Management Trainings
Aradhana Shrestha is a certified trainer with 17+ years of experience helping banks, hospitals, schools and companies communicate clearly, serve customers well and lead with confidence.
“I believe training should create impact, not just deliver information. It is an investment that leads to positive change, practical implementation, and measurable results.”
Trusted by 100+ organisations across Nepal
Most requested program
Customer care training that front-line teams actually use
From bank counters to hospital receptions and service workshops, Aradhana has trained customer-facing teams across Nepal. Sessions are built around your own customers, with role plays and routines your staff can start using the next day.
Training programs
Twelve programs, open or in-house
Each program runs as an open workshop in Kathmandu or as a custom in-house session for banks, hospitals, schools, companies and government bodies.
Customer Care Excellence
Customer care and service training for banks, hospitals, companies and public offices.
Career Counselling, Personality Development & Public Speaking for Youths
For students, graduates and young professionals starting their careers.
Soft Skills Training
Communication, networking and classroom skills for working professionals and educators.
- 05Effective CommunicationClear speaking, listening, writing and feedback.
- 06Marketing & CommunicationBrand messaging, content and stakeholder communication.
- 07Networking SkillsConversations, follow-up and professional relationships.
- 08Teachers & ParentingClassroom communication and parenting skills.
Front Office & Executive Practice
Reception, front desk and executive assistant professionalism.
Leadership & Teams
For managers who lead people and teams that need to work as one.
Meet the trainer
About Aradhana
An LCCI certified soft skills trainer and CECI certified GESI (Gender Equality and Social Inclusion) TOT trainer with more than 17 years across hospitality, aviation, development, corporate and education work.
She has worked with organisations including Coca-Cola, Tata Motors through Sipradi, and Chaudhary Group, and brings that workplace insight into every session. Through Learnerz Era she regularly conducts office management, front desk management, executive secretaryship, soft skills and personality development training across Nepal.
- AcademicMaster's in English Literature
- Professional diplomaDiploma in Executive Secretaryship
- International certificationLCCI Certified Soft Skills Trainer
- International certificationCECI Certified GESI TOT Trainer
Also written as Aaradhana Shrestha.
How booking works
From first message to training day
Tell us about your team
Share the number of participants, their roles, your sector and what you want people to do differently. A WhatsApp message or the enquiry form is enough.
Get a proposal
You receive a suggested format, duration and outline for an open workshop, or an in-house session at your premises.
Training day
Aradhana delivers the session in Kathmandu or at your location anywhere in Nepal, in person.
Training across Nepal and beyond
Open workshops run in Kathmandu. In-house programs are delivered at your premises in these cities and elsewhere, and internationally in Bhutan and Tunisia.
- Kathmandu
- Lalitpur
- Pokhara
- Chitwan
- Butwal
- Biratnagar
- Dharan
- Nepalgunj
- Hetauda
- Janakpur
- Bhutan
- Tunisia
What clients say
In their own words
Feedback from participants of a Personality Development and Communication session at Sparsha Nepal, September 2026.
Hajur le yesto ramro sanga session dinu bhayo, aaja ko session ekdam best lagyo. The way you connected people to the session was truly amazing. I was really impressed. I felt goosebumps while attending your session.
Bidur DiyaliParticipant, Sparsha NepalThe energy and knowledge you shared on personality development and communication gave us a whole new mindset and boosted our confidence. I really enjoyed the way you explained everything, and I learned a lot.
Sudipa BhandariParticipant, Sparsha NepalQuestions
Before you book
Quick answers about programs, certification and how training is delivered. Anything else, call or message directly.
+977 9841309981What training does Aradhana Shrestha offer in Nepal?
Twelve programs: Customer Care Excellence, Personality Development, Public Speaking, CV & Interview Skills, Effective Communication, Marketing & Communication, Networking Skills, Teachers & Parenting, Front Office Management, Executive Secretaryship, Leadership Development and Team Building. Each is available as an open workshop in Kathmandu or as an in-house program for banks, hospitals, schools, companies and government bodies.
Is Aradhana Shrestha a certified trainer?
Yes. She is an LCCI (London Chamber of Commerce and Industry) certified soft skills trainer and a CECI certified GESI (Gender Equality and Social Inclusion) TOT trainer. She also holds a Master's degree in English Literature from Tribhuvan University and a Diploma in Executive Secretaryship.
Which organisations has she trained?
More than 100, including Sipradi Trading (TATA Motors), Chaudhary Group, Coca-Cola Nepal, Toyota Nepal, Nepal Investment Mega Bank, Rastriya Banijya Bank, Muktinath Bank, Om Hospital, Tilganga Eye Hospital and Kathmandu Metropolitan City.
Do you provide customer care training for banks and hospitals?
Yes. Customer Care Excellence is one of the most requested programs, with sessions delivered for banks, insurers, hospitals, car dealerships, airlines, cinemas and municipal offices. See the customer care training page for details.
Can training be held outside Kathmandu?
Yes. In-house programs are delivered at your premises across Nepal, including Pokhara, Chitwan, Butwal, Biratnagar, Dharan, Nepalgunj, Hetauda and Janakpur, and internationally in Bhutan and Tunisia.
How do I book a session?
Message on WhatsApp at +977 9841309981, email aradhanaashresthaa@gmail.com, or use the enquiry form on the contact page. Tell us your team size, sector, location and the skills you want to build, and you will get a proposal.
Book a session
Ready to build a stronger team?
Tell us about your organisation and what you want your people to be able to do. Training is available for companies, banks, hospitals, schools and government bodies across Nepal.