Privacy Policy

1. Who We Are (Data Controller)

This website is operated by:

Ms. Aradhana Shrestha
Corporate Trainer & Personality Development Expert
Kathmandu, Bagmati Province, Nepal
Email: aradhanaashresthaa@gmail.com
Phone: +977 9841309981
Website: arradhanashrestha.com

Ms. Aradhana Shrestha is the data controller responsible for your personal data collected through this website.

2. Data We Collect

2.1 Data you provide directly

• Name — when you contact us via email, WhatsApp, or a contact form.
• Email address — when you send an enquiry or booking request.
• Phone number — if you call or message us directly.
• Organisation name — if provided in a training enquiry.
• Message content — the content of any enquiry or booking request you send.

2.2 Data collected automatically

• Usage data — pages visited, time on page, referring URL, browser type, operating system, and general geographic region (country/city level), collected via Google Analytics.
• IP address — anonymised by Google Analytics before storage; we do not store raw IP addresses.
• Cookie identifiers — see our Cookie Policy for full details.

We do not collect sensitive personal data (such as health data, financial data, or government ID numbers).

3. How We Collect Data

• Direct contact — email, phone call, or WhatsApp message from you to us.
• Google Analytics — automatic collection when you browse the website (if you have accepted cookies).
• Cookies — as described in our Cookie Policy.

This website does not currently use a contact form that submits data to a server. Enquiries are handled directly via email and WhatsApp.

4. How We Use Your Data

• To respond to your training enquiries, booking requests, or questions.
• To provide corporate training services you have requested or expressed interest in.
• To follow up on a training proposal or quotation.
• To understand how visitors use this website and improve its content and performance (Google Analytics).
• To comply with any legal obligations.

We do not use your data for automated decision-making or profiling. We do not send unsolicited marketing emails.

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and the UK, we process your personal data under the following legal bases:

• Consent (Art. 6(1)(a) GDPR) — for analytics cookies, where you have given consent via the cookie banner.
• Legitimate interests (Art. 6(1)(f) GDPR) — for responding to enquiries and understanding website usage to improve our services.
• Contract performance (Art. 6(1)(b) GDPR) — where processing is necessary to arrange or deliver a training program you have requested.
• Legal obligation (Art. 6(1)(c) GDPR) — where we are required to retain data by applicable law.

Nepal does not currently have a comprehensive data protection law equivalent to GDPR. However, we apply GDPR principles as best practice for all users, regardless of location.

6. Google Analytics

This website uses Google Analytics (provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to collect anonymised statistics about how visitors use the site.

Google Analytics sets cookies (_ga, _gid, _ga_*) to distinguish users and sessions. IP addresses are anonymised before storage. The data collected helps us understand which pages are most useful, where visitors come from, and how to improve the site.

Google Analytics data may be transferred to and stored on servers in the United States. Google LLC is certified under the EU–US Data Privacy Framework, providing an adequate level of data protection.

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on. You can also decline analytics cookies via our cookie consent banner.

For more information, see Google's Privacy Policy and Google Analytics data practices.

7. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to any third party.

We may share data only in the following limited circumstances:

• Google Analytics — anonymised usage data as described above.
• WhatsApp / Meta — if you contact us via WhatsApp, your message is processed by Meta Platforms, subject to their privacy policy. We do not initiate WhatsApp contact.
• Email providers — if you email us, your message passes through standard email infrastructure (e.g. Gmail). We do not use third-party email marketing platforms.
• Legal requirements — if required by law, regulation, or a valid court order in Nepal or another jurisdiction.

8. Data Retention

• Enquiry and booking correspondence — retained for as long as the business relationship is active and up to 3 years thereafter, after which it is deleted.
• Google Analytics data — retained for 26 months by default (Google's standard retention setting), then automatically deleted.
• Cookie consent records — stored in your browser's local storage for up to 1 year.

You may request deletion of your personal data at any time (see Your Rights below).

9. Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure ("right to be forgotten") — you can ask us to delete your personal data.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to data portability — you can ask for your data in a portable format.
• Right to object — you can object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at aradhanaashresthaa@gmail.com. We will respond within 30 days. We may need to verify your identity before acting on a request.

If you are in the EEA and believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection supervisory authority.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include:

• HTTPS encryption on all pages of this website.
• Access to enquiry correspondence limited to Ms. Aradhana Shrestha.
• Use of reputable third-party services (Google) with their own robust security measures.

No method of internet transmission is 100% secure. While we take data protection seriously, we cannot guarantee absolute security of data transmitted over the internet.

11. Children's Privacy

This website is intended for business professionals and organisations. We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

Ms. Aradhana Shrestha
Email: aradhanaashresthaa@gmail.com
Phone: +977 9841309981
WhatsApp: Message on WhatsApp
Kathmandu, Nepal

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