Training in Nepal · open and in-house
Front Office Management Training in Nepal
The first impression is made at the front desk.
- FormatsOpen and in-house
- Trainer backgroundDiploma in Executive Secretaryship
- Delivered forCorporates, banks, hospitals
About this program
The front desk is the first person a visitor meets and the last voice a caller hears. It sets the tone for everything that follows, yet it is often staffed by people who were never shown how to do it well.
Aradhana holds a Diploma in Executive Secretaryship and has run front desk programs for Sipradi Trading (TATA Motors), Chaudhary Group, Batas Organization and others. The training covers the practical routines of reception as well as the professional manner that goes with them.
What the program covers
Reception protocol
- Greeting, registering and directing visitors
- Visitor logs, appointments and access
- Handling walk-ins and unscheduled visits
Calls and correspondence
- Telephone handling and message taking
- Managing mail, couriers and enquiries
- Routing requests to the right person
Professional image
- Dress, grooming and body language
- Front-office etiquette
- Representing the organisation's brand
Pressure and priorities
- Dealing with difficult visitors and callers
- Organising and prioritising front-office tasks
- Staying calm when everything arrives at once
What participants take away
- Follow professional reception and front desk protocols
- Manage visitors, calls and correspondence efficiently
- Project a polished, professional image
- Handle challenging situations calmly
- Organise and prioritise front-office tasks
- Represent the organisation's brand in every interaction
Who it is for
Receptionists, front desk executives, hotel front office staff, bank branch staff, office assistants, and anyone who is an organisation's first point of contact.
Where this has been delivered
Organisations that have taken front office management or closely related sessions with Aradhana, from her training record.
- Sipradi Trading (TATA Motors)Customer Care, Front Desk Management
- Chaudhary GroupEffective Communication Skills at Work & Front Desk Management
- Batas OrganizationCustomer Care & Front Desk Management
- Muktinath BankOffice Management Skills
- Shine Resunga BankOffice Management & Administrative Skills
- Dealers' Association, Lamki / ULCI / iPayCustomer Care Excellence & Front Desk Management; Art of Customer Care Excellence & Effective Communication
- Healthy Choice Aesthetic HospitalSelf Development, Customer Care, Office Management
- Bhutan Power CompanyOffice Management & Etiquettes
How it is delivered
Open workshop
Scheduled sessions in Kathmandu for individuals and small teams.
In-house
Delivered at your premises anywhere in Nepal, shaped around your sector and goals.
International
Delivered abroad, including Bhutan and Tunisia, adapted to the audience.
Questions about front office management training
What qualifies Aradhana to teach front office management?
She holds a Diploma in Executive Secretaryship alongside LCCI and CECI certifications, and has conducted front desk and office management training in Nepal for years, including through Learnerz Era.
Is the program only for receptionists?
No. It also suits office assistants, branch staff and anyone who greets visitors or answers the organisation's phone as part of their job.
Can this be combined with customer care training?
Yes, and many organisations do exactly that. Front office protocol covers the routine; customer care covers how people feel about the way it is handled.
Do you offer front office training outside Kathmandu?
Yes. In-house programs run at your premises anywhere in Nepal, including Pokhara, Chitwan, Butwal and Biratnagar.
Related programs
Book a session
Ready to book Front Office Management training?
Available for organisations, banks, hospitals, schools and government bodies across Nepal, as open workshops and in-house programs.