Customer care training · Nepal
Customer Service Training for Companies in Nepal
Service training for showrooms, airlines, retailers and public offices.
Why service training matters here
Outside banking and healthcare, customer service still decides who wins repeat business. A showroom, an airline desk, a cinema, a hardware counter or a municipal service window each have their own pressures, but the basics are the same: be polite, be clear, solve the problem, and make sure the customer is not handed from desk to desk.
Aradhana Shrestha has delivered customer care training for Toyota Nepal, Sipradi Trading (TATA Motors), IME Motors, Asian Paints, Simrik Airlines, Batas Organization, the QFX cinema team and Labim and Civil Mall, as well as for public bodies such as Kathmandu Metropolitan City and Karmachari Sanchaya Kosh.
Where service breaks down in a company
- After-sales and service desksCustomers return when the sale is already done and goodwill is lower; this is where trust is won or lost.
- Technical staff in front of customersEngineers and managers are often brilliant technically and untrained at explaining things to customers. IME Motors asked for this specifically.
- Retail and entertainment floorsLarge crowds, fixed opening hours and little time to recover from one bad interaction.
- Public service windowsCitizens cannot choose another provider, so courtesy and clarity matter even more.
- Handover between teamsSales, service and accounts that do not coordinate make the customer repeat their story.
What the training covers for company teams
- Greeting, listening and closing every customer contact well
- Customer care for service engineers and managers
- Complaint handling and recovering from mistakes
- Telephone and counter service skills
- Consistent service standards aligned with your brand
- Teamwork between sales, service and support so customers are not passed around
This is the companies & public offices version of the customer care excellence program, which also covers complaint handling, telephone service and consistent standards in detail.
Where this has been delivered
From Aradhana's training record, organisations in this sector and what she delivered for them.
- Asian PaintsCustomer Care, Effective Communication & Marketing, Team Building
- Sipradi Trading (TATA Motors)Customer Care, Front Desk Management
- Batas OrganizationCustomer Care & Front Desk Management
- Toyota NepalCustomer Care
- IME MotorsCustomer Care & Effective Communication Skills
- Simrik AirlinesCustomer Care & Effective Communication
- QFX / Labim Mall & Civil MallEffective Communication & Customer Care
- Kathmandu NagarpalikaCustomer Care
- United AcademyCustomer Care, Communication Skills
See the full client list or the training history.
In the room
Common questions
Can you tailor the program to our industry?
Yes. Examples and role plays are built around your own customers, whether that is a vehicle owner at a service centre, a passenger, a moviegoer or a citizen at a municipal counter.
Do you also train technical teams and engineers?
Yes. The program for IME Motors was designed specifically for service engineers and managers who deal directly with customers.
Can you train public sector staff?
Yes. Aradhana has delivered customer care sessions for Kathmandu Metropolitan City and Karmachari Sanchaya Kosh.
Can you combine this with team building or leadership training?
Yes. Many organisations pair customer service training for staff with leadership sessions for their supervisors so the standards are reinforced.
Customer care training for other sectors
Book a session
Better service starts with your front line
Tell us about your team and the situations they find hardest. You will get a proposal for an open workshop or an in-house session.